FAQ

Which video sites does your service support?

At present, our service supports the following video sites: youtube.com, dailymotion.com, megavideo.com, vimeo.com, twitvid.com, veoh.com, video.google.com, blip.tv, break.com, kontraband.com, facebook.com, livevideo.com (liveshows not supported), liveleak.com, stagevu.com.
We're constantly working to expand the list of supported sites.

Why did the conversion process reach 90% and then stop?

This is perfectly normal. It can last for hour if you are converting a very large file.

Why when playing my files I don't have sound (video)?

You don't have the appropriate codecs installed on your computer. Please download this Codec Pack: http://www.free-codecs.com/K_Lite_Codec_Pack_download.htm, to get all popular codecs installed on your computer.

Why does Windows Media Player fail to play a video file?

You don't have the appropriate codecs installed on your computer. Please download this Codec Pack: http://www.free-codecs.com/K_Lite_Codec_Pack_download.htm, to get all popular codecs installed on your computer.

How long does conversion take?

This depends on the size of the video, but most often this takes about three minutes for every four minutes of video.

Can I download music by my favorite artists?

We don't support piracy. Our service is allowed to only convert and download videos / music that are not protected by copyright.